Return and Exchange Policy

Thank you for shopping with us! We strive to ensure every order meets your expectations. As our products are custom-printed on demand through our partner, this policy is designed to address quality issues while aligning with print-on-demand limitations. Please review the details below.

Eligible Returns and Exchanges

• Free Replacements or Refunds: We offer free replacements or full refunds for products that arrive damaged, defective, or incorrect (e.g., wrong item printed or shipped).
• Reporting Deadline: Issues must be reported within 30 days of delivery.
• Proof Required: To process your request, please provide clear photo proof of the issue (e.g., damage, defect, or discrepancy). Email your photos, order number, and description of the problem to [email protected].
• Processing Time: Once approved, replacements will be shipped at no cost, or refunds will be issued to your original payment method within 7-10 business days.

Non-Eligible Returns and Exchanges

• We do not accept returns, exchanges, or refunds for:
• Orders where the customer selected the wrong size, color, style, or design.
• Buyer’s remorse or changes of mind.
• Items used, washed, or altered in any way.
• All sales are final for custom-printed items unless they fall under the eligible categories above. We recommend double-checking your order details, including sizing charts, before purchase.

How to Initiate a Return or Exchange

1. Contact our customer support within 30 days of delivery with your order details and photos.
2. If approved, we’ll provide instructions for returning the item (if required) or proceeding with a replacement/refund.
3. Ship any returned items back to us in their original condition, using a trackable method (shipping costs may apply unless the issue is our error).

Additional Notes

• Shipping Delays or Lost Packages: If your order is delayed or lost in transit, contact us for assistance—we’ll work with our shipping partners to resolve it.
• International Orders: Customs fees, duties, or taxes are the customer’s responsibility and non-refundable.
• Policy Updates: This policy may be updated; the version on our website at the time of purchase applies.

If you have questions, reach out to our support team at valorthrea[email protected]. We’re here to help make things right!